1	Background
	2	The Focus of the Review
	3	Approaches in Reviewing the Operation
	4	The Application Statistics in the first 18 months of Operation
	5	General Findings
	6	Continuous Improvement Strategy
	Appendix A	Forums or seminars or meetings attended or organised for the Review
	Appendix B	Summary statistics of the EIAO operation from April 1998 to August 1999
	Appendix C	Feedback from Provisional District Boards
	Appendix D	Summary of key comments and corresponding improvement measures
	Appendix E	The "Cyber EIAO Help Bench" and the "Cyber EIAO Template for Major Project"