| Our Services |
Targets for 2010
|
Achievement* in 2010
|
Targets for 2011
|
| Responding to Complaints and Enquiries |
| Incidents involving an immediate threat to health@ |
Immediate
|
100%
|
Immediate
|
| Other pollution complaints@# |
95% in
3 working days
|
100%
|
95% in
3 working days
|
|
General enquiries#
|
95% in
5 working days
|
100%
|
95% in
5 working days
|
|
|
95% in
5 working days
|
100%
|
95% in
5 working days
|
| Processing Applications for Permits/Licences/Approvals |
| Air |
Emission Testing Notices to smoky vehicles owners#
|
99% in 3 working days
|
100%
|
99% in
3 working days
|
| Specifications and plans for installation or alteration of furnaces or chimneys |
|
100%
|
90% in
16 days
|
Registration for
asbestos works |
95% in
68 days
|
No case in
2010
|
95% in
68 days
|
| Asbestos abatement and management plans |
95% in
25 days
|
100%
|
95% in
25 days
|
Environmental
Assessment &
Planning |
Environmental Impact
Assessment Study Briefs
|
45 days
|
100%
|
45 days
|
Permission to apply directly
for environmental permits |
45 days
|
100%
|
45 days
|
| Review of Environmental Impact Assessment Reports |
60 days
|
100%
|
60 days
|
Approval or rejection for
Environmental Impact Assessment Reports after public consultation |
30 days
|
100%
|
30 days
|
| Environmental permits |
30 days
|
100%
|
30 days
|
| Further environmental permits |
30 days
|
100%
|
30 days
|
Variation of
environmental permits |
30 days
|
100%
|
30 days
|
| Noise |
Construction noise permits
|
90% in
18 days
|
100%
|
90% in
18 days
|
| Noise emission labels |
90% in
15 days
|
100%
|
90% in
15 days
|
| Waste |
Registration of chemical waste producers
|
98% in
30 days
|
100%
|
98% in
30 days
|
| Part A Chemical waste notifications |
95% in
12 days
|
100%
|
95% in
12 days
|
| Marine dumping permits |
90% in
18 days
|
100%
|
90% in
18 days
|
| Water |
Water Pollution Control Ordinance licences (Excluding licences requiring public notification)
|
95% in
14 days after receipt of payment
|
100%
|
95% in
14 days after receipt of payment
|
| Providing Waste Management Services |
| Opening hours of strategic landfills |
98% for
at least
12 hours
per day
|
100%
|
98% for
at least
12 hours
per day
|
Opening hours of
refuse transfer stations+ |
98% for
at least
16 hours
per day
|
100%
|
98% for
at least
16 hours
per day
|
| Providing assistance to deal with significant spillage of chemicals |
98% in
90 minutes
|
100%
|
98% in
90 minutes
|
| Providing Environmental Information |
| Hourly Air Pollution Index on web site |
98% in
a year
|
100%
|
98% in
a year
|
| Anti-pollution prosecution figures |
Monthly
|
100%
|
Monthly
|
| Grading of beach water quality |
Weekly
|
100%
|
Weekly
|
| Environmental Impact Assessment studies released |
Quarterly
|
100%
|
Quarterly
|
|