OUR SERVICES AND PERFORMANCE
| Our Services |
Targets for 2006
|
Achievement* in 2006
|
Targets for 2007
|
|
|---|---|---|---|---|
| Responding to Complaints and Enquiries | ||||
| Incidents involving an immediate threat to health@ |
Immediate
|
100%
|
Immediate
|
|
| Other pollution complaints@# |
95% in
3 working days |
100%
|
95% in
3 working days |
|
|
General enquiries#
|
|
100% |
|
|
|
95% in
5 working days |
100%
|
95% in
5 working days |
|
| Processing Applications for Licences/Permits/Approvals | ||||
| Air | Emission Testing Notices to smoky vehicles owners# |
99% in 3 working days
|
100%
|
99% in
3 working days |
| Specifications and plans for installation or alteration of furnaces or chimneys |
90% in |
100%
|
90% in 16 days
|
|
| Registration for asbestos works |
95% in
68 days |
100%
|
95% in 68 days
|
|
| Asbestos abatement and management plans |
95% in
25 days |
100%
|
95% in 25 days
|
|
| Environmental Assessment & Planning |
Environmental Impact Assessment Study Briefs |
45 days
|
100%
|
45 days
|
| Permission to apply directly for environmental permits |
45 days
|
100%
|
45 days
|
|
| Review of Environmental Impact Assessment Reports |
60 days
|
100%
|
60 days
|
|
| Approval or rejection for Environmental Impact Assessment Reports after public consultation |
30 days
|
100%
|
30 days
|
|
| Environmental permits |
30 days
|
100%
|
30 days
|
|
| Further environmental permits |
30 days
|
100%
|
30 days
|
|
| Variation of approved environmental permits |
30 days
|
100%
|
30 days
|
|
| Noise | Construction noise permits |
90% in
18 days |
100%
|
90% in
18 days |
| Noise emission labels |
90% in
15 days |
100%
|
90% in
15 days |
|
| Waste | Registration of chemical waste producers |
98% in
30 days |
100%
|
98% in
30 days |
| Part A Chemical waste notifications |
95% in
12 days |
100%
|
95% in
12 days |
|
| Marine dumping permits |
90% in
18 days |
100%
|
90% in
18 days |
|
| Clinical waste disposal permits |
95% in
9 days |
100%
|
95% in
9 days |
|
| Water | Water Pollution Control Ordinance licences (excluding licences requiring public notification) |
95% in
14 days after receipt of payment |
100%
|
95% in
14 days after receipt of payment |
| Providing Waste Management Services | ||||
| Opening hours of strategic landfills |
98% for |
100%
|
98% for
at least 12 hours per day |
|
| Opening hours of refuse transfer stations+ |
98% for
at least 16 hours per day |
100%
|
98% for
at least 16 hours per day |
|
| Providing assistance to deal with significant spillage of chemicals |
98% in
90 minutes |
100%
|
98% in
90 minutes |
|
| Providing Environmental Information | ||||
| Hourly Air Pollution Index on web site |
98% in a year
|
100%
|
98% in
a year |
|
| Anti-pollution prosecution figures |
Monthly
|
100%
|
Monthly
|
|
| Grading of beach water quality |
Weekly
|
100%
|
Weekly
|
|
| List of Environmental Impact Assessment studies released |
Quarterly
|
100%
|
Quarterly
|
|
*
This refers to the percentage achievement against the targets, with 100% representing full compliance or better than the targets.
@ Including cases related to the Ozone Layer Protection Ordinance. # Starting from 1 July 2006, we undertake to clear applications/requests by Friday as far as practicable, if the target completion time falls on a Saturday.
+
Excluding North West New Territories Refuse Transfer Station and Outlying Islands Transfer Facilities. 
