Loading

Performance Pledge 2021

OUR SERVICES AND PERFORMANCE

Our Services
Targets for 2020
Achievement in 2020
Targets for 2021
Responding to Complaints and Enquiries
Incidents involving an immediate threat to health
Immediate
Target
achieved
Immediate
Other pollution complaints#
95% in
3 working days
Target
achieved
95% in
3 working days
General enquiries#   
  • by phone
95% in
5 working days
Target
achieved
95% in
5 working days
  • written
95% in
5 working days
Target
achieved
95% in
5 working days
Processing Applications for Permits/Licences/Approvals
Air Emission Testing Notices to smoky vehicles owners#
99% in 3 working days
94% in 3
working days^
99% in
3 working days
Specifications and plans for installation or alteration of furnaces or chimneys
90% in
16 days
Target
achieved
90% in
16 days
Written comments on the
adequacy of information
submitted for Specified
Process Licence
Not Available Not Available 90% in 10 working
days@
Issue the Specified
Process Licence upon
finalization of the Terms
and Conditions
Not Available Not Available 90% in 7 working
days@
Open Burning Permit Not Available Not Available 90% in 16 days@

Registration for asbestos personnel

95% in
68 days
N.A.*
95% in
68 days
Asbestos abatement and management plans
95% in
25 days
Target
achieved
95% in
25 days
Environmental
Assessment &
Planning
Environmental Impact
Assessment Study Briefs
45 days
Target
achieved
45 days
Permission to apply directly
for environmental permits
45 days
Target
achieved
45 days
Review of Environmental Impact Assessment Reports
60 days
Target
achieved
60 days
Approval or rejection for
Environmental Impact Assessment Reports after public consultation
30 days
Target
achieved
30 days
Environmental permits
30 days
Target
achieved
30 days
Further environmental permits
30 days
Target
achieved
30 days
Variation of 
environmental permits
30 days Target
achieved
30 days
Noise Impact Assessment
Reports for residential
developments
Not Available
Not Available
90% in 18 working
days (normal cases);
90% in 30 working
days (complicated
cases)
Noise Construction noise permits
90% in
18 days
Target
achieved
90% in
18 days
Noise emission labels
90% in
15 days
Target
achieved
90% in
15 days
Waste Registration of chemical waste producers
98% in
30 days
Target
achieved
98% in
30 days
Part A Chemical waste notifications
95% in
12 days
Target
achieved
95% in
12 days
Marine dumping permits 90% in
18 days
Target
achieved
90% in
18 days
Permit for Import of
Scheduled Chemicals
95% in
15 days
Target
achieved
95% in
15 days
Permit for Use of
Scheduled Chemicals
95% in
15 days
Target
achieved
95% in
15 days
Water Water Pollution Control Ordinance licences (Excluding licences requiring public notification)
95% in
14 days after receipt of payment
Target
achieved
95% in
14 days after receipt of payment
Providing Waste Management Services
Opening hours of strategic landfills 98% for
at least

12 hours
per day 
Target
achieved
98% for
at least
12 hours
per day
Opening hours of
refuse transfer stations+
98% for
at least
16 hours
per day
Target
achieved
98% for
at least
16 hours
per day
Opening hours of O‧PARK1 Not Available Not Available 98% for
at least
14 hours
per day
Providing assistance to deal with significant spillage of chemicals
98% in
90 minutes
Target
achieved
98% in
90 minutes
Providing Environmental Information
Hourly Air Quality Health Index on website
98% in
a year
Target
achieved
98% in
a year
 
Anti-pollution prosecution figures
Monthly
Target
achieved
Monthly
Grading of beach water quality
Weekly
Target
achieved
Weekly
Environmental Impact Assessment studies released
Quarterly
Target
achieved
Quarterly

*

No such application was received during the relevant period.

# Starting from 1 July 2006, we undertake to clear applications/requests by Friday as far as practicable, if the target completion time falls on a Saturday.
 
+ Excluding North West New Territories Refuse Transfer Station and Outlying Islands Transfer Facilities.
 
^ The arrangement to issue Emission Testing Notice was adjusted to tie in with the implementation
of targeted measures by the Government to reduce social contact and infection control measures
due to COVID-19.

 
The targets were established in October 2020.
 
@ With effect from 1 July 2021.
   
   
Back to topBackTable of ContentNext

 

User review date: 
Friday, 27 December, 2013