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Performance Pledge 2019

OUR SERVICES AND PERFORMANCE

Our Services
Targets for 2018
Achievement* in 2018
Targets for 2019
Responding to Complaints and Enquiries
Incidents involving an immediate threat to health
Immediate
100%
Immediate
Other pollution complaints#
95% in
3 working days
100%
95% in
3 working days

General enquiries#

  • by phone



95% in
5 working days



 
100%



95% in
5 working days

  • written
95% in
5 working days
100%
95% in
5 working days
Processing Applications for Permits/Licences/Approvals
Air Emission Testing Notices to smoky vehicles owners#
99% in 3 working days
100%
99% in
3 working days
Specifications and plans for installation or alteration of furnaces or chimneys

90% in
16 days

100%
90% in
16 days

Registration for asbestos personnel

95% in
68 days
100%
95% in
68 days
Asbestos abatement and management plans
95% in
25 days
100%
95% in
25 days
Environmental
Assessment &
Planning
Environmental Impact
Assessment Study Briefs
45 days
100%
45 days
Permission to apply directly
for environmental permits
45 days
100%
45 days
Review of Environmental Impact Assessment Reports
60 days
100%
60 days
Approval or rejection for
Environmental Impact Assessment Reports after public consultation
30 days
100%
30 days
Environmental permits
30 days
100%
30 days
Further environmental permits
30 days
100%
30 days
Variation of 
environmental permits
30 days
100%
30 days
Noise Construction noise permits
90% in
18 days
100%
90% in
18 days
Noise emission labels
90% in
15 days
100%
90% in
15 days
Waste Registration of chemical waste producers
98% in
30 days
100%
98% in
30 days
Part A Chemical waste notifications
95% in
12 days
100%
95% in
12 days
Marine dumping permits
90% in
18 days
100%
90% in
18 days
Water Water Pollution Control Ordinance licences (Excluding licences requiring public notification)
95% in
14 days after receipt of payment
100%
95% in
14 days after receipt of payment
Providing Waste Management Services
Opening hours of strategic landfills

98% for
at least

12 hours
per day

100%
98% for
at least
12 hours
per day
Opening hours of
refuse transfer stations+
98% for
at least
16 hours
per day
100%
98% for
at least
16 hours
per day
Providing assistance to deal with significant spillage of chemicals
98% in
90 minutes
100%
98% in
90 minutes
Providing Environmental Information
Hourly Air Quality Health Index on website
98% in
a year
100%
98% in
a year
 
Anti-pollution prosecution figures
Monthly
100%
Monthly
Grading of beach water quality
Weekly
100%
Weekly
Environmental Impact Assessment studies released
Quarterly
100%
Quarterly

*

This refers to the percentage achievement against the targets, with 100% representing full compliance or better than the targets.
 

# Starting from 1 July 2006, we undertake to clear applications/requests by Friday as far as practicable, if the target completion time falls on a Saturday.
 
+ Excluding North West New Territories Refuse Transfer Station and Outlying Islands Transfer Facilities.
 
   
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User review date: 
Friday, 27 December, 2013